A Blast from the Past...
Ring Lead - ZoomInfo
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Management Console - Live Person
The management Console is a self served administration product that designed to unify all configurations in the Conversational Cloud platform of Live Person.
One of Live person principles is "we are drinking our own Champaign" so the Managment console needed to support also conversational design.
Agent as a bot tuner - Live Person
A big feature in the main Live Person system that uses intelligence.
A SDR (agent) can uses his experience and knowledge to annotate the conversation in order to train the bots his brand uses.
In this concept I present UX concepts supported by F2F usability testings
Discovery docs
Manager workspace - Live Person
Managers of SDR groups need a generic overview of the shift status.
This dashboard present dynamic information of the SDR's, the queue and everything the manager need to know to help him run the shift better.
In this concept I present UX improvements supported by F2F usability testings
Discovery docs
