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Management
Console -
Discovery

The management Console is a self served administration product that designed to unify all configurations in the Conversational Cloud platform of Live Person.

One of Live person principles is "we are drinking our own Champaign"  so the Managment console needed to support also conversational design.

Home page discovery

After the first launch, we got some negative feedback on the home page whicg makes us rethink it

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Home discovery
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Usability testing and user research

During our research of the home page we've set some F2F usability testing

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Usability testings
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Conversational design discovery

This module is a self serve, there was a need for converational design mechnism to help the user operate this module 

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Conversational design
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